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- European Doll Network
CPDolls.at ships dolls, doll accessories and related items to Italy and the European Union countries served by the site.
Shipping management is organized through a European logistics network made up of warehouses, suppliers, logistics partners and selected couriers. This structure allows us to optimize the preparation of orders and to identify, when possible, the most suitable shipping channel based on the country of destination.
For shipments, CPDolls.at uses national and international couriers, including:
The choice of courier may vary based on the destination of the order, the availability of the goods, the weight and volume of the package, the starting warehouse and the most suitable distribution network to reach the customer.
For orders shipped from warehouses or logistics partners located in European countries other than Italy, CPDolls.at may use European courier networks such as UPS, DPD or other operators connected to the logistics partners in charge of shipping.
The objective is to organize the shipment in the most efficient way possible, choosing the most suitable logistics channel to guarantee traceable, orderly and consistent management with the destination of the order.
CPDolls.at operates through an organization designed for online sales in European Union countries.
To improve product availability and make the distribution of goods more efficient, the site can make use of storage warehouses, suppliers and logistics partners present in various European countries.
This network allows orders to be shipped from the most suitable logistics point, based on product availability and the final destination of the package.
The main logistics points of reference are located in:
The use of a European logistics network allows CPDolls.at to manage orders more flexibly and to offer customers a shipping service organized across multiple operating points, rather than concentrated in a single warehouse.
CPDolls.at organizes its catalog through a combination of direct availability and procurement through suppliers and logistics partners.
Some of the products are available with immediate stock at the warehouses used for order management. Other items can be sourced through suppliers or logistics partners before being entrusted to the courier.
The preparation of the order takes place based on the actual availability of the products, the logistics point of departure and the composition of the order.
When an order contains multiple items, the shipment can be organized in a single delivery or, if necessary for logistical reasons, in several separate shipments. In this case, the customer will be able to receive separate information for each shipment.
During the main phases of order management, CPDolls.at can send the customer updates regarding the status of the purchase, the preparation of the goods, the assignment to the courier and the progress of the shipment.
Communications can be sent via email and, where available, also via SMS, using the contact details provided by the customer when ordering and respecting the preferences expressed and any consent given to the use of contact data.
The updates are intended to inform the customer about the status of the order and to make shipping management more transparent, from the moment of purchase to delivery.
When available, after entrusting the package to the courier, the customer receives a tracking code or a link to follow the progress of the shipment.
The tracking code and updates relating to the shipment can be communicated via email and, where required by the service used, also via SMS, using the contact details provided by the customer and in compliance with any consent given to the use of contact data.
Tracking information may take a few hours to update in the courier's systems.
In case of shipment via European logistics partners, tracking can be managed directly by the courier in charge or by a platform connected to the logistics network used.
The customer is invited to indicate a complete and correct delivery address, including the name on the intercom, house number, postcode, city, country and useful contact details for delivery.
CPDolls.at is not responsible for delays or failed deliveries caused by incomplete or incorrect data provided by the customer during the order.
If the courier is unable to deliver the package due to the absence of the recipient, incorrect address or other difficulties, new delivery attempts may be made or the package may be left at a collection point, according to the procedures established by the courier in charge.
At the time of delivery, the customer is invited to check the external condition of the package.
If the package is visibly damaged, open, wet, crushed or tampered with, we recommend accepting delivery with reservation, when provided by the courier, or rejecting the package indicating the reason for the anomaly.
In case of obvious problems with delivery, it is important to promptly contact CPDolls.at customer service at:
In the communication it is advisable to indicate the order number, describe the problem and attach any photographs of the package and the product received.
The customer can check the status of the shipment via the tracking code received, when available.
If the tracking does not update or if delivery problems arise, you can contact CPDolls.at customer service indicating the order number and, if available, the shipping code.
CPDolls.at will carry out the appropriate checks with the courier or logistics partner in charge, providing the customer with updates based on the information available.
Any returns, replacements or return shipments must be authorized in advance by customer service.
The customer must not send goods to the registered office, warehouses or logistics partners without first receiving specific instructions from CPDolls.at.
The return methods and applicable conditions are indicated on the dedicated "Returns and refunds" page.
For any request relating to shipments, deliveries, tracking or problems with the courier, you can contact CPDolls.at customer service at:
To allow faster management of the request, we recommend always indicating the order number and the email address used for the purchase.