Returns and refunds

Returns and refunds

CPDolls.at recognizes consumers the right of withdrawal in the cases and within the terms established by the Consumer Code for contracts concluded remotely. The consumer customer can exercise the right of withdrawal within 14 days of delivery of the product, subject to the exclusions and limitations provided for by applicable legislation.

The return request must be made only through the reserved area of the site, by accessing your account and selecting the relevant order. The request must clearly indicate the order placed, the product or products for which the return is requested and the reason for the request. The indication of the motivation serves to allow quicker and more correct management of the case; it remains understood that, in cases of exercising the right of withdrawal within the terms established by law, the consumer is not required to provide a mandatory reason.

After sending the request, CPDolls.at will verify the procedure and provide the customer with operational instructions to correctly proceed with the return. The customer must not send goods to the registered office, warehouses or logistics partners without first receiving authorization and instructions from CPDolls.at. The return address of the goods may vary based on the product, the warehouse of origin, the logistics partner involved or the nature of the request.

In the event of defective, non-compliant, incorrect goods or in any case in cases where the law provides that the return costs are borne by the seller, CPDolls.at will provide the customer with the necessary instructions and, where applicable, the return label at their expense, indicating the correct address to which to return the goods.

In other cases of return, any return costs will be communicated during the management of the case and applied in compliance with current legislation and the conditions indicated to the customer before purchase.

The returned products must be intact, complete with accessories, packaging, manuals, any seals, labels and original packaging, except in the case where the return depends on a defect, damage or non-conformity of the product received. The customer is responsible for the correct custody of the goods until their return and must avoid unnecessary uses with respect to the normal verification of the nature, characteristics and functioning of the product.

Once the returned goods have been received, CPDolls.at will proceed with the necessary checks. In the event of an accepted return, the refund will be made according to the methods established by applicable law, normally using the same payment method used by the customer for the purchase, unless otherwise agreed or technically impossible.

CPDolls.at may suspend the refund until receipt of the returned goods or until the customer demonstrates that they have been sent back, if earlier, in accordance with the applicable legislation.

For defective or non-compliant products, the customer has the right to the remedies provided by the legal guarantee of conformity, including, in the cases provided for, repair, replacement, price reduction or termination of the contract. The legal guarantee applies to the consumer in accordance with the Consumer Code.

For any need relating to a return or refund request, the customer must use the reserved area of the site, always referring to the order concerned. Subsequent communications may also be sent via email to the address associated with the order or via the official channels indicated by CPDolls.at.

The text is set up in a manner consistent with the right of withdrawal provided for by the articles. 52 and following of the Consumer Code and with the legal guarantee of conformity on new goods.